| Niu Kee Loyalty Program |
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| What benefits do I receive by joining your loyalty program? |
| Get ready for a tons of benefits! From discounts and vouchers to guaranteed rewards, it's all waiting for you! |
| How do I sign up for the loyalty program? |
| Easy peasy! Just sign up with your email or make your first purchase and you're set! |
| What's the VIP program all about? |
| It's a reward point system exclusively for Niu Kee members. For every RM1 spent, you get 1 point! |
| Can I use my points for discounts or rewards? |
| Absolutely! Head over to our VIP program page and start claiming those rewards waiting just for you! |
| How do I keep track of my points balance? |
| Just head over to your account and you'll be able to see everything! Or check your email. |
| Can I share my membership or points with someone else? |
| Sorry, your points are just for you! |
| OEM Service |
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| What products can I customize through your OEM service? |
| Anything from our Niu Kee lineup! Just let us know what you're after, and we'll take it from there. |
| What's the minimum order quantity for OEM products? |
| Please contact our customer service for more information. |
| How long does it take to fulfill an OEM order? |
| Depending on the quantity, we'll have your order ready within 7 working days. |
| Can I submit my own designs or specifications for customization? |
| Absolutely! We also offer some fixed design templates for you to choose from. |
| How do I start placing an OEM order? |
| Super simple! Just drop a message to our customer service team. |
| Quality & Assurance |
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| Are your products certified or tested? |
| Absolutely! Our products are certified under the Malaysian Food Act 1983 and undergo thorough testing before production and shipping. |
| What should I do if I receive damaged or defective items? |
| Snap a pic of the parcel upon arrival and get in touch with our customer service team right away. |
| Shipping Enquiries |
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| How long does shipping take? |
| Your order will be out the door within 24 hours. |
| Can I track my order? |
| Of course! Just check your email for the tracking info. |
| What if my order gets lost or damaged? |
| Reach out to us ASAP, and we'll sort it out. |
| Do you offer free shipping? |
| Yes, members in our loyalty program enjoy unlimited free shipping! |
| Can I change my shipping address or cancel an order? |
| You can, as long as we haven't shipped it out yet. Once it's on its way, we can't change or cancel it. |
| Return & Refund |
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| What's your return policy? |
| We only accept returns for damages caused by us. However, our loyal program members enjoy guaranteed returns and refunds. |
| How do I initiate a return request? |
| Just show us proof of the damage, and our customer service team will sort you out. |
| When can I expect my refund? |
| You'll see it in your account within 1-3 working days, depending on the issue. |
| Customer Support |
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| How do I contact customer support? |
| Just hit up the message icon at the bottom of our store, and we're all ears. |
| When are you available? |
| We're here for you from Monday - Saturday. 9 am to 6 pm. |
| How long does it take to get a response? |
| Expect to hear back within 24 hours. |